Based in New York City, Butler Hospitality provides in-room dining services for hotels with its Room Service by Butler offering. Butler takes over existing restaurants located inside hotels and uses its power the room service menu of all the hotels in that surrounding area.
In this review, we’ll give you an in-depth look at Room Service by Butler Hospitality, including its key features, pricing, real-user reviews, and a side-by-side comparison with alternative room service solutions.
WHAT WE’LL COVER:
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Room Service by Butler Hospitality Pricing
There is no pricing page on Butler’s website, but the company does state there is no cost for hotels – neither upfront or subscription – to use Butler Hospitality. Hotels also earn income on each guest order with its revenue-sharing model – although the exact amount or percentage hotels can earn is not made publicly available.
Room Service by Butler Hospitality Review
Advantages
- Hotels can offer room service to guests without the high-cost association with traditional food & beverage – even earning income on each guest order.
- For hotels with a current onsite restaurant that is unprofitable, Butler can take over all kitchen-related activities and help turn it profitable.
- Its voucher program can be used to increase bookings, reward VIPs, and resolve guest issues.
Disadvantages
- Only operates in Chicago, Miami, New York City, and Washington D.C.
- Utilizes the restaurant or kitchen in a nearby hotel, meaning you’re paying your direct competitors.
- Little room for hotels to have an influence on menu customization.
Butler Hospitality vs. 2ndKitchen Comparison
To understand which service is right for your hotel F&B needs, we have reviewed Room Service by Butler and compared it to 2ndKitchen’s Hotel Room Service for a comprehensive side-by-side analysis of the two services.
| BUTLER HOSPITALITY | 2NDKITCHEN | |
|---|---|---|
| REVIEW SCORE | 4.5 out of 5 via 34 Yelp reviews | 4.8 out of 5 via 72 Google reviews |
| LOCATIONS AVAILABLE | Chicago, D.C, Miami, NYC | Nationwide |
| FOOD STYLE | Generic room service menu | Highlight authentic, local cuisine |
| WHITE-LABELED MENU | ❌ | ✅ |
| TO-GO BREAKFAST | ❌ | ✅ |
| GROUP MEAL BOXES | ❌ | ✅ |
| EVENTS & POP-UPS | ❌ | ✅ |
| IN-ROOM MENUS | ❌ | ✅ |
| ONLINE ORDERING | ✅ | ✅ |
| MANAGED DELIVERY | ✅ | ✅ |
| ALCOHOL AVAILABLE | ✅ | ✅ |
| TIP & DELIVERY BUILT-IN | ✅ | ✅ |
| ACCEPTS APPLE PAY | ❌ | ✅ |
| GUEST VOUCHERS & CREDITS | ✅ | ✅ |
| TEXT-BASED GUEST SUPPORT | ✅ | ✅ |
| OVERALL COSTS | None | None |
| REVENUE-SHARING | ✅ | ✅ |
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