Butler Hospitality Review, Pricing, & Comparison (2021)

Hotels

Butler Hospitality Review, Pricing, & Comparison (2021)

March 03, 2021

butler-hospitality-review

Based in New York City, Butler Hospitality provides in-room dining services for hotels with its Room Service by Butler offering. Butler takes over existing restaurants located inside hotels and uses its power the room service menu of all the hotels in that surrounding area.

In this review, we’ll give you an in-depth look at Room Service by Butler Hospitality, including its key features, pricing, real-user reviews, and a side-by-side comparison with alternative room service solutions.

WHAT WE’LL COVER:

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Room Service by Butler Hospitality Features

  • Outsourced room service for hotels without an onsite kitchen
  • Digital menu for guests to order
  • Orders prepared at a nearby hotel restaurant
  • Free delivery on all orders, managed by Butler
  • Voucher program for free guest meals
  • Revenue-sharing model

Room Service by Butler Hospitality Pricing

There is no pricing page on Butler’s website, but the company does state there is no cost for hotels – neither upfront or subscription – to use Butler Hospitality. Hotels also earn income on each guest order with its revenue-sharing model – although the exact amount or percentage hotels can earn is not made publicly available.

Room Service by Butler Hospitality Review

Butler has the largest amount of user reviews on Yelp where it has a 4.5 out of 5-star rating from 34 total reviews. The breakdown of those 34 reviews are:

  • 76% are 5-star reviews (26 reviews)
  • 6% are 3-star reviews (2 reviews)
  • 18% are 1-star reviews (6 reviews)

Advantages

  • Hotels can offer room service to guests without the high-cost association with traditional food & beverage – even earning income on each guest order.
  • For hotels with a current onsite restaurant that is unprofitable, Butler can take over all kitchen-related activities and help turn it profitable.
  • Its voucher program can be used to increase bookings, reward VIPs, and resolve guest issues.

Disadvantages

  • Only operates in Chicago, Miami, New York City, and Washington D.C.
  • Utilizes the restaurant or kitchen in a nearby hotel, meaning you’re paying your direct competitors.
  • Little room for hotels to have an influence on menu customization.

Butler Hospitality vs. 2ndKitchen Comparison

To understand which service is right for your hotel F&B needs, we have reviewed Room Service by Butler and compared it to 2ndKitchen’s Hotel Room Service for a comprehensive side-by-side analysis of the two services.

BUTLER HOSPITALITY2NDKITCHEN
REVIEW SCORE4.5 out of 5 via 34 Yelp reviews4.8 out of 5 via 72 Google reviews
LOCATIONS AVAILABLEChicago, D.C, Miami, NYCNationwide
FOOD STYLEGeneric room service menuHighlight authentic, local cuisine
WHITE-LABELED MENU
TO-GO BREAKFAST
GROUP MEAL BOXES
EVENTS & POP-UPS
IN-ROOM MENUS
ONLINE ORDERING
MANAGED DELIVERY
ALCOHOL AVAILABLE
TIP & DELIVERY BUILT-IN
ACCEPTS APPLE PAY
GUEST VOUCHERS & CREDITS
TEXT-BASED GUEST SUPPORT
OVERALL COSTSNoneNone
REVENUE-SHARING
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