Residence Inn New Orleans – French Quarter | Case Study

Case study

Residence Inn – New Orleans French Quarter

New Orleans, Lousiana

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Residence Inn New Orleans French Quarter closes more corporate deals with a new, dedicated group catering menu with 2ndKitchen

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Key Results:

  • Launched a new, dedicated catering menu for closing more group deals.
  • Saves hours of planning per group or event.
  • Receives 10% revenue share from catering orders.

The Place

Residence Inn New Orleans French Quarter is a Marriott property located in the central business district. With its prime downtown location, open floor plan of over 5,000 sq. ft. of flexible meeting space, and state-of-the-art technology, the hotel is ideal for businesses searching for a venue for their next event, conference, luncheon, or company offsite.

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The Challenge

While the Residence Inn had the meeting room space to accommodate business events and corporate luncheons, it lacked a key ingredient to finalizing group deals – dedicated catering and food service.

For each potential group deal coming through the pipeline, the hotel’s GM and sales team were faced with a big challenge. The hotel team allocated large amounts of time to find catering vendors for each client, coordinate logistics, and manage payment schedules. The Residence Inn also had issues with inconsistent food service and was highly dependent on each vendor, as well as the vendor’s availability.

The Solution

Enter 2ndKitchen. 2ndKitchen provides outsourced F&B for hotels such as the Residence Inn New Orleans by partnering them with kitchens in nearby popular restaurants. With 2ndKitchen, hotels are able to create a dedicated catering menu exclusively for their property – featuring local flavors from popular, nearby restaurants. It also allows hotels to use its new food service to power guest room service.

With 2ndKitchen, catering menus are easy to create and flexible enough to accommodate any dietary restriction or group budgets. Guests and attendees place their orders on an easy-to-use menu accessible by any web browser or mobile device. 2ndKitchen manages order management, kitchen coordination, scheduled delivery, and any guest issues. Food is delivered with a focus on branded packaging that will impress any corporate group.

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“The timing of our group orders is always perfect, and 2ndKitchen’s packaging and presentation is top notch.”

Leslie Thompson, GM at Residence Inn New Orleans French Quarter

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The Result

With 2ndKitchen, Residence Inn New Orleans French Quarter created a new group catering menu for its hotel – bringing a consistent, dedicated catering menu to its hotel. Its curated catering menu – powered by the kitchen in nearby Luke’s Bar & Restaurant – includes multiple options for breakfast, lunch, and dinner. 

The Residence Inn New Orleans now offers dedicated and consistent food service, allowing its sales team to improve its efficiency and close more group deals, as well as offer F&B services throughout its hotel. As business travel and corporate events begin coming back to New Orleans, the Residence Inn is geared to win more deals with less overhead.

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