The Place

Located along Lake Michigan, 1350 and 1360 Lake Shore Drive is a two-building, 740-unit multifamily community in the heart of Chicago’s Gold Coast neighborhood.

The Challenge

To attract new residents and reduce turnover in its community, 1350 Lake Shore Drive has invested in world-class amenities, both in-unit and community amenities, for its residents. From stainless steel appliances, a rooftop deck, an integrated fitness center, a dog park, and more, the high-end residential community knew the investment in amenities would have high ROI. 

However, in a highly competitive market – combined with COVID-19 forcing the property to put restrictions on its community amenities – 1350 needed to engage its residents in an innovative, yet COVID-safe way.

The Solution

Jennifer Dzoga, a property manager at 1350 Lake Shore Drive, was referred to 2ndKitchen by a current resident of the building. The property quickly realized the impact of 2ndKitchen’s all-in-one food amenity, including room service and automated residential events, would have on its community satisfaction and engagement.

The Result

Both the property management team and residents love 2ndKitchen.

For residents, 2ndKitchen has offered a new convenient, cost-conscious, and safe alternative to cooking at home or paying expensive delivery fees.

“With COVID, our residents love to having an alternative food delivery option that doesn’t include hidden delivery fees or charges,” said Dzoga.

For the property staff tasked with keeping residents engaged while also balancing the day-to-day operations of a 700+ unit community, 2ndKitchen has provided them with a solution that puts community events on auto-pilot.

“Our experience with 2ndKitchen has been very good. Events from 2ndKitchen give us the opportunity to fill up our resident events calendar with little effort from our property staff, and keep residents engaged with a nice mix of popular restaurants.”